Take note of them and make sure to include them in your receptionist job description document. GENERAL DESCRIPTION The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. A receptionist has many duties and responsibilities that are a part of his/her job description. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Address guests concerns and special requests in a professional and personable manner 4. Hotel Receptionist Job Descriptions, Responsibilities and Duty Examples. able to ensure accuracy in all operations. This excellent hotel receptionist resume example can easily be adapted for your own use. Manage room reservations using a computerized reservations system 3. welcome and greet guests. Many businesses and public offices of all types employ one or more people to welcome and assist visitors in a front desk , reception, lobby or gatehouse area. Learn more: ZipRecruiter, Inc. © All Rights Reserved Worldwide, Hotel Receptionist Job Description Sample Template, ZipRecruiter Wins Three 2020 Comparably Awards, ZipRecruiter Launches Unemployment Benefits Calculator, Unemployment Insurance Job Search Requirements Explained, Front Desk Agent Job Description Sample Template, Hotel Manager Job Description Sample Template, Front Office Manager Job Description Sample Template, Greet hotel guests; answer any questions or concerns, Operate computer programs and multi-line phone systems, Maintain guest records and book reservations, Complete basic cashier and bookkeeping responsibilities, Contact necessary staff to solve problems when challenges arise, ensuring guest comfort, Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting, Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs. Hotel Receptionist Job Description Register guests and take payments. Ultimately, you will help create a pleasant and memorable stay for our guests. Find out how to turn down a job interview. Page 1 of 213 jobs. Work with your hiring managers to customize this job description according to your company’s vision for the position. These interview guides list the type of interview questions asked in a job interview for a hotel receptionist. Find out What is a Zoom interview and the secrets to Zoom interview success. Receptionist Job Description Template. As a Receptionist, you will be the first point of contact for our company. This complete receptionist job description outlines the duties and responsibilities of a receptionist in an office setting. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. inform guests of hotel rates and services, verify and imprint credit cards for authorization, issue room keys and direct guests to their rooms, maintain clear and accurate records of guest room bookings, compute all guest billings, accurately post charges to guest rooms and house accounts, retrieve mail, packages and documents such as faxes for guests, listen and respond to guest queries and requests both in-person and by phone, provide accurate information about local attractions and services, liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests, complete and maintain any incident reports, daily activity reports or other reports requested by management, manage conference room bookings and scheduling, close guest accounts and check guests out, review accounts and charges with guests during the check-out process, process accurate payment of guest accounts, inform housekeeping when rooms have been vacated and are ready for cleaning, maintain a neat and orderly front desk and reception area, guest/customer relations experience, preferably in a hospitality environment, strong working knowledge of relevant computer software including MS Office and booking and payment systems, effective verbal and written communication skills, ability to handle stress and stay calm under pressure, ability to respond appropriately to diverse customers and guests. Hotel receptionist Alternative titles for this job include Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. Get transport for customers and r… make and confirm reservations for guests. © Copyright 2020   |   Best-Job-Interview.com   |   All Rights Reserved. answer and direct incoming calls. A comprehensive list of typical receptionist duties. Write a winning hotel receptionist resume. You would work as part of a team and you may be responsible for one area such as managing telephone reservations or guest departures (also known as checkouts). How to find and apply for the right entry level jobs for you. An employer would expect to see specific foundational duties and skillsets within a Hotel Receptionist resume. The duty includes checking in and out guests. Provide an outstanding guest experience. You should have a pleasant and professional disposition with guests and other hotel staff. Politely greets guests, clients, or customers upon arrival Hotel receptionists greet incoming guests and welcome them to the hotel. confirm relevant … Schedule clients and customers: Most receptionists are responsible for scheduling clients and customers to meet with personnel, or they'll schedule personnel for off-site duties, such as court appearances and meetings. Hotel Receptionist Duties and Responsibilities. The points listed below, will give you a clear idea about this career. Find out how to present your expertise in the most effective resume format. Posted: (1 days ago) A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. "Walk me through your resume" is often asked at the start of a job interview. Adapt this hotel receptionist job description to meet your own needs. Main Job Duties and Responsibilities. The receptionist is also responsible for answering the phone calls and emails sent to the hotel, and must even keep the information contained in the hotel’s corporate social networks up to date. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Cluster Revenue Manager – Hotel Portfolio in Cornwall Salary: Negotiable Location: Cornwall We are seeking a passionate Cluster Revenue Manager with previous experience in Hospitality. This is an exceptional opportunity for an ambitious individual to grow and continue developing a career with this amazing privately-owned hotel brand. Call (877) 252-1062 (6am - 6pm PST) or Contact Us. Apply to Receptionist jobs now hiring in Cornwall on Indeed.co.uk, the world's largest job site. Our company is looking for a Hotel Receptionist to join our team. Sort by: relevance - date. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Your privacy is our priority. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in […] ensure proper room allocation. In most hotels, you would use a computerised system to keep details of bookings and available rooms up to date. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Live in Front Office Manager/ess - Hotel Central London We are looking for a full-time Receptionist/ Front Office Manager to join our friendly and motivated team. 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