Why is it important to use professional interpreters? The NSW Health system has policies, plans and services to ensure safe, quality health care for all people living within our state. Onsite and telephone interpreters can be used by schools, parents or the community for meetings or interviews with a school or the Department of Education. Interpreters are available 24 hours a day, seven days a week and are provided at no charge to the client. Health Care Interpreter services If you are part of NSW Health there are Health Care Interpreter Services located in Local Health Districts throughout the state that can provide interpreter services. Meet the Board; Public Minutes; Presentations; Meet WSLHD's Executive; Our Committees; Strategic Priorities for 2017-2021; Performance; ... WSLHD-HCIS-InterpreterBookings@health.nsw.gov.au (to book an interpreter) WSLHD … It is NSW Health policy that patients/clients who are from non-English speaking backgrounds (NESB) or are deaf have a right to access interpreting services. NSW Health Care Interpreting Services provide access to professional interpreting services 24 hours a day, 7 days a week, onsite and by telephone in over 120 languages, including Auslan. Your health service must use a professional interpreter. EnableNSW also … Videoconference interpreting is also available in some areas during business hours. Queanbeyan Community Health Services NSW Health Aged Care Services Sexual Health Services Community Health Centres Aboriginal Health Baby Health Centres Greater Southern Area Health Service Mental Health Services ... Health Ministry of NSW - Health Department Interpreter Services - Illawarra Shoalhaven LHD Phone: (02) 4223 8540 SMS these details to your mobile phone for free: Send We … NSW Health care interpreting services NSW Health provides free, confidential and professional interpreting services to patients, families and carers who do not speak English fluently or who are Deaf, when they use public health services. Email: SLHD-Interpreters@health.nsw.gov.au. A retrospective analysis of health administrative data for adult overnight-stay … Find your local Health Care Interpreter Service My name is: My preferred language is: Produced by Western NSW Local Health District with the support of a NSW Multicultural Health Communication Service grant. 1800 674 994 Miscellaneous Information (Free for Public Health Organisations, charges apply for other service providers) Face to face interpreting. Author: Administrator Created Date: We can provide advice on the most appropriate community languages for your target audiences. Few people with limited English proficiency are provided with the services of a healthcare interpreter when admitted to hospital. They provide services in over 120 languages, including Auslan, in person or over the phone. Doctors Priority Line: a free phone interpreting service which helps medical practitioners quickly connect to an interpreter to communicate with their non-English speaking patients. Services. Northern NSW Local Health District, Access to information – patient records and public information, Banora Point Child and Family Health Centre, Aboriginal Families: Pregnancy, Birth and Postnatal Service, BreastScreen Northern NSW Local Health District, Northern Brain Injury Rehabilitation Service, Access a range of Interpreter Required Cards in different languages, REACH – Patient and Family Activated Escalation, do not speak English as a first language, or. The NSW Plan for Healthy Culturally and Linguistically Diverse Communities aims to improve our systems and processes to promote better health for NSW residents from culturally and linguistically diverse backgrounds. Specialist multicultural health services work with specific populations, such as refugees, people living with HIV and people needing mental health services. This retrospective study utilised health administrative data to explore which patients with limited English proficiency were provided with a healthcare interpreter during their hospital admission. Statewide services are hosted by local health districts across NSW. This is complemented by the NSW Refugee Health Plan which sets out NSW Health’s commitment to the health of people in NSW from refugee backgrounds. 21 August 2020. You can use an interpreter if you, your carer or family: do not speak English as a first language, or; are deaf. You can use an interpreter if you, your carer or family: Interpreters are available 24 hours a day, 7 days a week. At the last census in 2016, over 21% of NSW residents were born in a country where English is not the main language, and more than 1,878,000 NSW residents spoke a language other than English at home. Mission Vision Values; WSLHD Board. They are experts on contraception, pregnancy options, STIs, sexuality and sexual function, menstruation, menopause, common gynaecological and vaginal problems, cervical screening, breast awareness and men’s sexual health. Last Reviewed Date: Organisation: South Eastern Sydney Local Health District. Patients, their families and carers who are Deaf who or do not speak English as a first language have the right to free, confidential and professional interpreters when they use public health services. Interpreting services. Health Care Interpreter Services (HCIS) provide access to 24 hours a day, 7 days a week interpreting services within the NSW public health system. The service is available 24 hours a day, 7 days a week. Specialist multicultural health services also assist to increase the capacity of the NSW Health system by providing training for mainstream health staff, policy advice, and assessment and treatment for consumers. CAMPERDOWN NSW 2050. Information on translation services We provide free translations for simple health care documents relating directly to a patient. A family member cannot be your interpreter for legal reasons. The Call Centre is open 24 hours a day, 7 days a week. 2020 Council Elections; About Council; ... Health Care Interpreter Service. ... NSW NT Qld SA Tas Vic WA Expand or collapse sub-menu for WA. Corporate Services & Finance; Cultural & Community; Engineering; Environmental, Planning & Building; General Manager's; Council. What's new. In any healthcare situation where communication is essential, health practitioners must engage health care interpreters for patients who are not fluent in English, including people who are deaf. Illawarra Shoalhaven Local Health District HCIS covering Illawarra Shoalhaven LHD, Murrumbidgee LHD and Southern NSW LHD. Interpreter services . Interpreters are available for languages other than English, on-site, online and by telephone. Mailing Address: Level 9 KGV Building. Multilingual health information is available to help patients, carers and communities who do not read English as a first language. These services may incur a fee. Our website uses a free online language translation service to automatically translate our content into a variety of community languages. Workplace culture Health professionals workforce plan Workforce planning and development Junior medical officer recruitment Map My Health Career Resources Police Only (TIS) Priority Line: Call 1300 655 010; NSW Health. The policy directive Interpreters - Standard Procedures for Working with Health Care Interpreters describes when and how NSW Health staff must engage and work with health care interpreters. Watch the video. For a list of Health Care Interpreter and Translation Services and their contact details visit the NSW Health, Health Care Interpreting and Translating Services web page. NSW Health provides access to 24 hours a day, 7 days a week interpreting services, either onsite or by telephone in over 120 languages, including Auslan. This service provides on-demand and pre-booked telephone interpreting services to clients and agencies 24 hours a day, seven days a week in over 100 languages and dialects. All Rights Reserved. © Copyright 2014. Interpreter . About Us. Healthcare interpreters are available 24 hours a day in NSW. Website: www.slhd.nsw.gov.au/interpreters/. Queanbeyan Community Health Services NSW Health Aged Care Services Sexual Health Services Community Health Centres Aboriginal Health Baby Health Centres Greater Southern Area Health Service Mental Health Services ... Health Care Interpreter Services - South Western Sydney LHD Phone: (02) 8738 6088 SMS these details to your mobile phone for free: Send We won't use your number for … Email: wslhd-hcis@health.nsw.gov.au NSW Health provides free, confidential and professional interpreting services to patients, families and carers who do not speak English fluently or who are Deaf, when they use public health services. Translating and Interpreting Service (TIS) Call 131 450 to access an interpreter immediately. Contact Telephone: 02 9912 3800. Interpreters are available 24 hours a day, 7 days a week. Language Services offers on-site, face-to-face interpreters 24 hours a day, 7 days a week for a wide range of situations, including: legal matters police investigation community interviews licence testing educational and health situations workshops and seminars individual or client-group interviews. If you need an interpreter you can: Please enable scripts and reload this page. However, they are welcome to attend to your health appointment with you. Patients, carers and families have the right to an interpreter when you use a NSW Health service. The Hospital does not use TIS for on-site interpreting. Sydney Health Care Interpreter Service. Interpreting Services . Interpreting Services are delivered by TIS National, on behalf of the NDIS. For translation of complex health documents or information documents relating to funded health programs, please contact the HCIS Manager via emailing therese.morris@health.nsw.gov.au. We ensure that translations are both culturally appropriate and linguistically accurate. NSW Health interpreting and translation services. Provided by Multicultural NSW and backed by NSW Government. ... EnableNSW provides equipment and services to people in NSW with chronic health conditions or disability to assist them with mobility, communication and self-care. Statewide specialist multicultural and refugee health services develop and implement initiatives across NSW to increase the capacity of the health system and provide targeted services. Auslan Interpreter Services. Missenden Rd. provide a free interpreter service to public patients/clients in public health facilities of SWSLHD. Tele-Interpreter Service​ Hunter New England Health now offers a tele-interpreting service, which will increase access, speed and suitablility of our interpreters. Publication date: 2017/09/28 15:00:00 GMT+1. Members of the public cannot book health care interpreters directly. 27 October 2020. The Health Care Interpreter Service (HCIS) provides interpreter services for people accessing inpatients units, outpatient clinics and for home visits. To use the automatic translator, select your preferred language from the translation tool at the top right hand corner of any page on this website. Call Centre: Phone: 9515 0030. NSW Health’s policies, plans and services recognise, respect and embrace the linguistic and cultural diversity of our people. NESB and Deaf patients/clients have a right to equal access of the full range of public health care services. Statewide events acknowledge, promote and celebrate cultural diversity across NSW Health services. Specialist multicultural and refugee health services, Interpreting/translating & multicultural health services, Your Room - Information about alcohol and other drugs, Government Information Public Access Act (GIPA), Policy directives, guidelines and information bulletins, Student clearance for clinical placements, NSW Plan for Healthy Culturally and Linguistically Diverse Communities, promote better health for NSW residents from culturally and linguistically diverse backgrounds, NSW Health’s commitment to the health of people in NSW from refugee backgrounds, Interpreters - Standard Procedures for Working with Health Care Interpreters, Statewide specialist multicultural and refugee health services, NSW Multicultural Health Communication Service, Interpreting/translating and multicultural health services. In any healthcare situation where communication is essential, health practitioners must engage professional health care interpreters for patients, families and carers who are not fluent in spoken English or who are deaf. Events Sat Nov 21 … Interpreters may attend in person, by phone or by video. Interpreter Services request. Family Planning NSW is the state’s leading provider of reproductive and sexual health services. Meet Rosemary Kariuki. You may be trying to access this site from a secured browser on the server. Contact. In order to deliver onsite services to distant hospitals, interpreters previously had to travel, increasing the cost of interpreting services. Both telephone and onsite (face to face) interpreters can only be booked by NSLHD staff members through the Health Care Interpreter Service Call Centre.Patients, carers and family members can request a NSLHD staff member to book an interpreter for them. Australian sign language (Auslan) interpreters for the deaf community are available through the NSW Health Care Interpreting Services (HCIS). Tags: Interpreters. Feedback Community Health Services; Population Health Services; Main Navigation. Working closely with ACI and eHealth NSW, WSLHD HCIS participated in the development of Interpreter Virtual Waiting Room in myVC and commenced the pilot project with Blacktown Women’s Health Clinic in March 2020. Hunter New England Local Health District HCIS covering Hunter New England LHD, Central Coast LHD, Mid North Coast LHD, Northern LHD, Far West LHD and Western LHD; 2. Health interpreter services provide interpretation for all community languages, including Australian Sign language (AUSLAN). This is available in all hospitals, and during home visits by clinicians. Automatic translations are quick and convenient, but may not be accurate. Interpreters may attend in person, by phone or by video. Interpreting. Western Sydney Local Health District (WSLHD) Health Care Interpreter Service (HCIS) is the major provider of interpreting and translating services for health care professionals in Western Sydney Local Health District (LHD), Nepean Blue Mountains LHD, Northern Sydney LHD, the Children’s Hospital at Westmead (a part of Sydney Children’s Hospital Network), St Joseph’s Hospital (a part of St Vincent’s … Your health service must use a professional … All translated NSW Health information is made available on the NSW Multicultural Health Communication Service website. Websites Sydney Local Health District. Text to encourage use of interpreters has been translated and made available as pdfs to allow the text to be inserted into other documents as required. Interpreter Services Address Level 9 South Missenden Road Camperdown NSW 2050 Phone: +61 2 9515 0030. interpreting services Help using TIS National services; About the Free Interpreting Service; TIS Online for agencies; Book a phone interpreter Book an on-site interpreter Apply to be a TIS National interpreter Register for a TIS National client code. We have extensive experience and expertise in providing translation services. For a TIS interpreter, telephone 131 450. Telephone interpreting. Interpreting services are also provided to Home and Community Care Services (HACC) and a number of health funded NGOs in the Sydney South West Area. Interpreters are provided on-site (face-to-face), via video conference or over the phone. The interpreter and language services provided by DCJ Housing assist clients to communicate with staff to ensure that the information provided to them is accurate and the type of assistance they receive is suitable to their needs. This is critical to ensure accessible, safe and high quality services. COVID 19 Coronavirus and TIS National services. In addition there are two regional/rural Health Care Interpreter Services in NSW as follows: 1. Interpreter services in Queensland Health Queensland Health provides interpreters in Queensland Health public facilities in more than 130 languages. WA Market Review How the NDIS works ... Help for children under 7 Mental health and the NDIS Supports funded by the NDIS Expand or … P atients, carers and families have the right to an interpreter when you use a NSW Health service. Interpreters are free and confidential. Interpreters are not immediately available in all languages, but the service will attempt to find an appropriate interpreter and will arrange an appointment time. Health practitioners are responsible for assessing a patient’s need for an interpreter and arranging an interpreter to assist. Audience: All. Please contact the local health district representative for more information. 04 November 2020. Health Care Interpreter services. Interpreting services are available in over 120 languages, including Australian Sign Language (Auslan) and are available to public health patients free of charge. If you or your family member needs an interpreter, please ask our staff. Welcome to the Multicultural NSW Telephone Interpreting Service. Automatic translations are provided as a guide only. provide interpreter services to all public hospitals and community health services in the SWSLHD. You can book an interpreter using Multicultural NSW's Language Services. It includes what to do in an emergency or if a health care interpreter is not available. They also work on specific areas of policy focus, such as communications, media campaigns, health promotion and translations. Interpreting Services allow the transfer of communications from a person’s preferred spoken language into English. 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